Privacy Policy



General Information

This privacy policy sets out how we use and protect any information that you supply when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

At Counsellors UK we want to ensure that this website adheres to UK and EU regulations as set out in the GDPR (General Data Protection Regulation). More information about GDPR and how this should be applied can be found on the ICO website:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

We may change this policy at various points by updating this page.

You should check this page from time to time to ensure that you are happy with any changes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This website has a secure certificate (SSL) using 2048bit encryption which means that data entered to and displayed from the website and your device is secured.

No payment method data e.g. card numbers is stored by the website – all such transactions are carried out by a separate payment provider with all relevant security and GDPR credentials.

Sensitive personal data such as passwords are stored in encrypted (hashing algorithms with salt keys) database fields.

Consent

All processes attributable to this website, where your data is input, stored or used, should be specific and require your affirmative action to proceed. This is typically confined to enquiry form messages or activity related to requesting or managing a member profile. By proceeding with these actions, you are giving us consent for the purpose of this process.

If you believe that consent has not been given for an activity that utilises your personal data, please contact us immediately stating your concerns.

We aim to resolve any ‘individuals rights’ issues within the statutory time period (30 days), however, this is typically much quicker – on average 2 working days.

As part of our digital marketing strategy including search engine performance, our website uses Google Analytics. This may use IP address information, however, this is not stored in conjunction with personal data.

Individual’s rights

We aim to store legitimate, relevant and accurate information about our visitors/members. You have the right to request the following:

  • Obtain personal data that we have stored
  • Change personal data if inaccurate
  • Have your data erased (where it does not infringe on us carrying out contractual obligations or other overriding regulations e.g. storage of data for accounting purposes).
  • Removal from a particular process (where it does not infringe on us carrying out contractual obligations or other overriding regulations e.g. storage of data for accounting purposes).

Please contact us to exercise your rights in any of the above areas.

In accordance with EU regulations – GDPR (General Data Protection Regulation) we shall resolve your request within 30 days and at no cost.

If you believe that any information or requested information on this website contravenes GDPR please contact us immediately so that we have the opportunity to correct any issues.

Safety of your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Communications from us, based upon your information, will be restricted to relevant information as part of any process e.g. communicating referral information from an individual seeking counselling services to members.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.